Contact Us
The sparkle you deserve at prices you can trust
Our Customer Support Team is dedicated to providing you with prompt and helpful responses.
Most inquiries are addressed within 4 hours, but please allow up to 24 hours for a response, especially during weekends and holidays.
If you do not receive a reply, feel free to reach out directly via email at sales@blingtrail.com for further assistance.
Frequently Asked Questions
You can shop on our website without an account, but creating a BlingTrail Super User account offers several advantages:
- Streamlined Checkout: Set a default shipping/billing address to speed up the checkout process.
- Order Tracking: Easily check the status of your orders by logging into your account.
- Exclusive Benefits: Gain access to Super User perks such as an extended 12-month warranty, points for rewards, and more..
Consider signing up to become a BlingTrail Super User today and look forward to even more exclusive offers in the future!
To check the status of your order, follow these simple steps:
- Registered Users: Log in to your account and go to the “My Orders” section to view your order details.
- Guest Users: Visit the Order Tracking page and enter your order information to view the shipping status.
If you need further assistance, our customer support team is here to help. Feel free to contact us at any time.
If you're not seeing tracking details for your order, here are a few possible reasons:
- Order Processing: Your order is still being processed and has not yet been shipped. Typically, it takes up to 2 business days from the time you place your order to prepare, pack, and dispatch your items.
- Recently Shipped: Your order might have just been shipped, and the carrier has not updated the tracking information yet.
- Carrier Processing Delay: The package has been picked up by the carrier but hasn't been processed. Check the shipment date in the "Your Order" email sent to the email address used for this order. If there's no update for more than 3 business days from the shipping date, please contact our customer support for assistance.
- International Shipping: If the item is out of stock in the local warehouse, it may be shipped from an international location and hasn't reached your country or state yet.
We offer a variety of secure payment options to suit your convenience:
Credit Cards: We accept Visa, Mastercard, and American Express. Your transactions are securely processed, ensuring your personal information is protected.
PayPal: For seamless transactions, you can use PayPal. If you have any queries regarding PayPal payments, please contact their customer service at 1-888-221-1161 (US) or 1-402-935-2050 (international).
Privacy and Security: We prioritize your security and privacy. We do not store your credit card details. All payments are securely handled by your chosen provider, whether it's PayPal or your credit card company. When you proceed to the final step of the checkout process, you will be redirected to PayPal’s secure site, ensuring your payment information is kept private and secure.
