Understanding Your Warranty

BlingTrail is committed to delivering high-quality jewelry. If you encounter any issues with your purchase, our customer support team is readily available to assist you.

Contact Support

For any product inquiries or issues, feel free to reach out to us through the following methods:

1. Fill out our online query form available on our Contact Us page.
2. Email us directly at sales@blingtrail.com.

Warranty Coverage

All BlingTrail products come with a comprehensive 12-month warranty from the date of purchase. This warranty covers any defects in material or workmanship under normal use during the warranty period.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for any undamaged products purchased directly from our official website. This allows you to return products within 30 days of your purchase for a full refund. Please note that bulk orders (more than 10 units of a product) are not eligible for returns.

To qualify for a return:

• Items must include all original packaging and components.
• Returned products must be in their original condition.
• Buyer is responsible for return shipping costs if the return is not related to quality issues.

Warranty Claims for Quality-Related Issues

Quality-related defects are fully covered under our warranty. If you experience such issues, we offer a replacement or a refund depending on the nature and extent of the defect, and the usage time of the item.

Exclusions and Limitations

The warranty does not cover:

• Products purchased from unauthorized resellers.
• Damage resulting from misuse, accidents, alterations, or improper care.
• Non-quality related issues outside the 30-day return window.
• Lost or stolen items.
• Items that have exceeded their warranty period.

How to Make a Warranty Claim

To initiate a warranty claim:

• Provide sufficient proof of purchase, such as your order number or a copy of the sales receipt.
• Describe the defect in detail and include photographic or video evidence if possible.
• Contact our Customer Support Team at sales@blingtrail.com to determine the best course of action before sending the product back for inspection.

Products Not Covered by Warranty

The following are not covered:

• Free products received through promotions or giveaways.
• Products without sufficient proof of purchase.
• Products damaged through external causes such as accidents or misuse.

At BlingTrail, we strive to ensure you have a positive experience with our products. Our dedicated customer support team is here to help with any questions related to our products, warranty claims, or returns. Don't hesitate to contact us for assistance—we're here to help you shine!